Return & Refund Policy

At Woahtees, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.

This policy explains the conditions for returns, exchanges, refunds, and damaged or incorrect items.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined below.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging, if applicable.
Proof of purchase or a valid order number is required.
The return request must be submitted within the eligible return period.

Please contact our customer support team before returning any item. Unauthorized returns may not be accepted.

Important: Customized and made-to-order products may have different return and exchange conditions. Please review the section below for details.

2. Returns for Customized and Made-to-Order Products

Many products sold at Woahtees are made to order and customized specifically for each customer.

Because these items are produced according to the selected design, size, or personalization details, we generally do not accept returns or refunds for the following reasons:

The customer selected the wrong size.
The customer entered incorrect personalization details.
The customer changed their mind after production.
The customer no longer wants the product.

Please carefully review the product description, size chart, and personalization details before completing your purchase.

If your customized product arrives damaged, defective, or different from what you ordered, please contact us. We will review the issue and provide an appropriate solution in accordance with this policy.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number.
A clear description of the problem.
Photos showing the damaged, defective, or incorrect item.
Photos of the packaging, if relevant.

After reviewing your request, we may offer one of the following solutions:

A replacement at no additional cost.
A refund if a replacement is unavailable.
Another appropriate resolution agreed upon by both parties.

If the issue is confirmed to be our responsibility, we will cover the applicable costs associated with correcting the error.

Please do not return the item unless our customer support team provides return instructions.

4. Exchanges

If you would like to exchange an eligible item, please contact our customer support team for instructions.

Exchanges are subject to product availability and approval.

A restocking fee of up to $20 may apply to eligible exchanges, where applicable. Any applicable fee will be communicated before the exchange is processed.

Customized or made-to-order products may only qualify for an exchange or replacement under the conditions stated in this policy.

5. Return Shipping Costs

Unless the return is due to an error on our part, the customer is responsible for return shipping costs.

Original shipping charges and return shipping fees are non-refundable unless otherwise required by applicable law or agreed upon by Woahtees.

For approved returns, please use a trackable shipping method and retain your tracking information until the return has been completed.

Woahtees is not responsible for return packages that are lost or damaged during transit.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be issued to the original payment method.
Approved refunds will generally be processed within 7 business days after the return is received and approved.
Additional processing time may be required by your bank or payment provider before the funds appear in your account.

The time it takes for a refund to appear may vary depending on your financial institution.

If you have not received your refund after the expected processing period, please contact your payment provider or our customer support team.

7. Order Cancellations and Changes

Orders may be modified or canceled within 24 hours of purchase, provided production has not already started.

Once an order enters production, changes or cancellations may no longer be possible.

If you need to update your order, please contact us as soon as possible and include your order number.

8. Return to Sender or Undeliverable Packages

If a package is returned to us because it was undeliverable, we will review the circumstances and contact you to discuss the available options.

If the package was returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply before the order can be reshipped.

If the package was returned due to an error on our part, we will work with you to resolve the issue.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team using the information below.

Please include your order number and a detailed explanation of your request.

Our team will review your request and provide further instructions.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Store Name: Woahtees

Email: [email protected]

Business Address: Pensacola, Florida, United States

We appreciate your business and will do our best to assist you with any concerns regarding your order.